Zespri's Simon Limmmer. Photo by Jamie Troughton
Doing business in China
It’s enough to turn Rip Van Winkle into an insomniac but the challenges of doing business in China merely draw a wry smile from Simon Limmer.
Luckily, Zespri’s acting China market manager comes well equipped for such a weighty task.
The 44-year-old spent a couple of eventful years playing lock for Paris University in the early 1990s, in French rugby’s first division. The complexities of international business relations hold few fears for someone who has spent time in the bottom of a testicle-stomping, eye-gouging Toulon ruck.
As Zespri emerged from their equally bruising encounter with China customs this year, the challenge of rebuilding and refining the Chinese markets fell on Limmer’s broad shoulders.
His ambitions are simple, even if the practical applications are anything but; form closer relationships with key Chinese officials and distributors, while getting New Zealand growers onside with Chinese consumers.
“Everyone else is peripheral – Zespri is just an interface, as are the post-harvest operators, the shipping lines and the distributors,” Limmer explains. “They’re just flicking the ball through the backline – ultimately it’s the grower and the consumer who need to get to know each other quite well.
“We’ve been so reliant and grateful to have the Japanese market for many years and growers have learnt over the years to respond to the market signals from Japan. We’ve now got to adapt to the Chinese consumers, who are different from the Japanese consumers, and we’ve got to close the gap between the consumer and the grower.”
How important is that? Well, the volume of Zespri kiwifruit exports to China rose nine percent in 2012-13 to 10 million trays, with market revenue up 19 percent to nearly $140 million.
China now imports 10 percent of Zespri’s total volume, which could easily grow to 20-30 percent in the coming years, making that nation the leading importer of New Zealand kiwifruit.
Limmer points out to get to that stage needs serious foundation work, however.
“It’s not just about volume, it’s about creating value and making sure the product is acknowledged as a premium product,” Limmer says. “It’s about educating the consumer why Zespri fruit is better than our competitors, because of the consistent taste and quality. That doesn’t happen overnight – you’ve got to build that position over a long time and back it up with consistent service.”
You’ve also got to keep your nose clean, which in China’s complex marketplace is fraught with difficulty.
China and corruption
Zespri advisor and China expert David Mahon – the managing director of Mahon China Investment Management – puts out a regular market bulletin, in which he expands on the intricacies of doing business there.
“Good foreign and domestic Chinese companies can and do function in China without resorting to corrupt practices but it requires vigilant managers with deep local knowledge, and oversight by engaged boards,” Mahon wrote in his latest China Watch. “Also, when dealing with cultures where gift-giving and exchanges of personal favours are customary, the international policies of both foreign companies and foreign governments regarding ‘incentives’ cannot be too draconian.”
Mahon also quotes an unnamed Shanghai entrepreneur, who points out: “In order to avoid being caught up in corrupt practices, foreign companies need experienced managers. Employing senior people without China experience and Chinese language skills is asking for trouble.”
That is Limmer’s immediate focus. As interim manager, he’s ideally seeking to appoint a new head of Zespri China based in Asia, with solid expertise in the marketplace.
Zespri’s $120million business in China is essentially run by eight staff, which Limmer aims to double, while broadening the base of importers and distributors.
“You want to bring together a network of distributors and importers that allow you to get the coverage, both regionally and through various retail channels, which also allows you to spread the risk. If one of them has an issue, you’ve got others to fall back on – we didn’t really have that in the past.”
What Zespri has learned
In July this year, smuggling charges against Zespri’s Chinese subsidiary and one of its employees were upheld by a Chinese court. The charges related to under-reporting the import duties on kiwifruit coming into China between 2008 and 2010.
Fonterra and Sunkist have both had major problems with exporting to China this year, while a tainted meat scandal – rat meat masquerading as mutton – caused a uproar domestically.
Complicating matters is the nature of Chinese authority, with central policy often open to interpretation in the regions. Limmer’s first priority since the fruit smuggling case has been to improve communication with Customs and Quarantine bodies throughout China.
“What we’re learning is that engagement is far better than standing off. At least by engaging, you show proactivity, you show a desire to want to participate, understand and comply. Standing off just leaves a void, which someone will fill.
“Customs is about documentation and taxation and it’s really about administration more than anything else, whereas Quarantine is much more technical and there are far more variables in terms of what you’re dealing with.
They’re probably more critical for us, ensuring the dialogue is really strong and they understand the processes we’re going through and, in turn, that we understand what their expectations are.”
Government support
As well as the Ministry of Primary Industries and the Ministry of Foreign Affairs and Trade, the New Zealand government also supports exporters with international business development agency New Zealand Trade and Enterprise (NZTE).
NZTE has an entire section on its website (www.nzte.govt.nz) providing advice for doing business in China, along with staff and advisors in the region.
NZTE consulting chef Robert Oliver recently returned from a stint in Shanghai with some intriguing insights for Kiwi food producers especially.
“The biggest misconception from a New Zealand point of view is that China is one market, one people; instead it’s many markets with many opportunities,” Oliver said in an NZTE video.
“New Zealand has a strong reputation here for food safety but many other countries do as well - that’s not our domain alone. I would say putting people and people stories into the picture goes beyond food safety. We’re also seen as one producing nation, not different companies. If you compete with each other, it doesn’t help the national effort.”
Zespri and the future
Limmer is adamant that Zespri and its stakeholders need to become “more Chinese in terms of thinking, culturally and in our ability to do business in China.” He also wants to see that thinking permeate through Zespri all the way back to New Zealand.
At the same time, current and future employees in China must become more “Zespri-tised”.
“We have a global reputation for being very black and white, very pragmatic and very clean in how we do business and China is at the other end of that spectrum. We’ve got to adapt to China without compromising our values - the black and white suddenly becomes very grey - and on a daily basis, you’re going to have to make judgment calls.
“It’s important the staff are well aware of what’s expected and what lines can’t be crossed but we’ve also got to be pragmatic enough to keep the business operating.”
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